Welcome to the Free German Online School! We want to ensure our participants' satisfaction with our courses. If you are not satisfied with a course or service, the following cancellation and refund policies apply:

1. Right of withdrawal

You have the right to cancel your booking within 14 days of the purchase date without giving any reason, provided you have not yet completed the live course in full.

2. Refunds for online courses

• If you have used less than 20% of the course content within 7 days of registration, you can request a refund.

• If technical problems on our part significantly affect access to or use of the course, we will refund the course fee or offer an alternative solution.

• If lessons are cancelled due to a teacher’s illness, they will usually be made up.

3. Reimbursement for school, daily lessons in the classroom

• Refunds are generally possible, but you are bound to the 6- or 12-month school contract. This contract is automatically renewed. Cancellation is possible up to three months before the end of the contract.

• Unused lessons within a booked package cannot be refunded.

4. Refund procedure for live courses

• Send an email with the course name and the reason for the refund to office@freie-deutsche-online-schule.com.

• Refunds will be processed within 7-14 business days using the original payment method.

5. Exceptions & special cases

We reserve the right to review refund requests on a case-by-case basis and offer goodwill solutions.

If you have any questions, please contact us at office@freie-deutsche-online-schule.com